WhereAt — Support
Stuck on something? Found a bug? Have feedback? We're a small team and we read every message — usually back within 24 hours.
Contact us
Email is the fastest way to reach us. We reply to every message within 24 hours, Monday through Friday.
whereatapp@proton.mePlease include your iOS version and a short description of what happened — it helps us help you faster.
Frequently asked questions
How does the spin wheel work?
Tap the wheel and WhereAt randomly picks one of 8 nearby places for you — bars, restaurants, cafés, outdoor spots and more. Each segment is a real place pulled from your area, sorted by distance. If the pick doesn't feel right, just spin again. You can also use Themed Wheels (Date Night, Night Owl, Hidden Cafés…) to narrow the vibe.
Can I save favorites?
Yes. Tap the heart icon on any place to add it to your Saved list. You can save as many as you like. Tap Spin my saves and the wheel only picks from places you've already saved, perfect for when you want to revisit somewhere you love. On the Wheels side of Saved you can also build your own wheels from places you pick.
How do I spin with friends?
On the Spin tab, tap the people icon, enter your name and share the invite link. Friends join in the app, or in their browser if they don't have it. Everyone can strike one place, then the host spins and every phone lands on the same pick. Rooms close after 2 hours.
How do I report someone or something in a room?
Email whereatapp@proton.me with the room code (shown at the top of the room) and what happened. We review every report within 24 hours, remove content that breaks our Terms and block the account that added it.
How do I change the language?
Open your Profile tab and tap the language toggle. WhereAt supports English and Slovenian. The change applies instantly — no restart needed.
How is my location used?
WhereAt uses your location only while you use the app: to show places near you and how far they are, and to confirm an I'm here check-in. Your coordinates are used for that request and not stored, and they're never sold or shared for advertising. You can revoke location access anytime in iOS Settings → Privacy → Location Services → WhereAt.
How do I delete my account?
Open your Profile tab, scroll to the bottom and tap Delete Account. This permanently deletes your account and everything linked to it: saves, spin history, passport stamps and your wheels. If you signed in with Apple, Apple asks you to confirm once more so WhereAt's access to your Apple ID is revoked too. If you'd rather have us handle it, email whereatapp@proton.me from your registered address and we'll take care of it for you.
Didn't find your answer?
Drop us a line — we'd love to help.
whereatapp@proton.me →